GENERAL TERMS AND CONDITIONS

Welcome to Boo&Wiwa! These general terms and conditions apply to all products and services offered on our website. By using our website and placing an order, you agree to these terms and conditions.

1. General

1.1 These general terms and conditions apply to all offers, orders and agreements relating to Boo&Wiwa products.
1.2 Boo&Wiwa reserves the right to change these conditions. The most recent version of the general conditions can always be found on our website.

2. Products

2.1 Our products are dog accessories such as collars, leashes and other matching accessories.
2.2 Boo&Wiwa strives to describe and depict the products as accurately as possible. However, color deviations and small variations in product dimensions may occur.
2.3 All prices on the website are in euros and include VAT, unless stated otherwise.

3. Ordering and Payment

3.1 An order is final once you have received a confirmation email from Boo&Wiwa. Until that moment, Boo&Wiwa can cancel an order.
3.2 Payment can be made via the payment methods offered by us, including iDEAL, credit card and PayPal. The order will only be shipped after full payment has been received.
3.3 Boo&Wiwa reserves the right to refuse an order or to request additional information.

4. Delivery

4.1 Boo&Wiwa delivers the products to the address you provided. Please ensure that your address details are correct, as we are not liable for any errors in the address details.
4.2 The delivery times on the website are indicative. Boo&Wiwa will do its utmost to realize the delivery within the stated terms, but cannot be held liable for any delays.
4.3 If a product is no longer available, Boo&Wiwa will inform you as soon as possible and, if applicable, refund the purchase amount.

5. Right of withdrawal and returns

5.1 As a consumer, you have the right to cancel the purchase agreement within 14 days of receipt of the product without giving any reason.
5.2 During the withdrawal period, you must handle the product and packaging with care. If you wish to exercise your right of withdrawal, the product must be returned unused and in its original condition.
5.3 The return costs are for your own account, unless Boo&Wiwa has indicated otherwise. The purchase amount, excluding shipping costs, will be refunded within 14 days after receipt of the return shipment.

6. Warranty and Complaints

6.1 Boo&Wiwa guarantees that the products comply with the agreement and the specifications stated in the offer.
6.2 If there is a defect or fault in the product, you are entitled to a replacement, repair or refund, depending on the situation.
6.3 Complaints can be reported via our contact form or by e-mail. We aim to respond within 5 working days.

7. Liability

7.1 Boo&Wiwa is not liable for any damage resulting from the use of the products, unless there is intent or gross negligence.
7.2 Boo&Wiwa is not responsible for indirect damage, including consequential damage, lost profits or immaterial damage.
7.3 Boo&Wiwa accepts no liability for the choice, performance or use of a tag that fits in the tag case. Boo&Wiwa makes no commitment to the accuracy or reliability thereof.

8. Privacy

8.1 Boo&Wiwa values ​​your privacy and processes personal data in accordance with the General Data Protection Regulation (GDPR). Please refer to our Privacy Statement for more information.

9. Force majeur

Force majeure may occur, which is understood to mean: all external causes beyond the control or will of Boo&Wiwa, as a result of which timely, complete or correct fulfilment of the agreement is not possible and Boo&Wiwa cannot fulfil its obligations under this agreement.

Force majeure, as described above, includes, but is not limited to: non-compliance by a third party, illness of Boo&Wiwa personnel or a third party, a pandemic, exceptional weather conditions, natural disasters, floods, fire, riots, war or foreign unrest, strikes, serious disruptions in water and energy supplies or disruptions in Boo&Wiwa systems.

Boo&Wiwa may suspend its obligations towards the customer during the period of force majeure.

If the force majeure lasts longer than 30 days, both parties are entitled to terminate the agreement without judicial intervention. In such a case, Boo&Wiwa will proceed to refund any amounts paid, minus the costs that Boo&Wiwa has incurred in relation to the agreement.

10. Copyright

All images, texts, concepts, photos and other (visual) items on the website are protected by the intellectual property rights of Boo&Wiwa. Translations, copies, adjustments, adaptations and/or changes of the entire website or a part thereof, in whatever form or in whatever way, are strictly prohibited, unless prior written permission has been obtained from Boo&Wiwa. Any infringement may result in civil or criminal prosecution.

11. Applicable law and disputes

9.1 All agreements and disputes between Boo&Wiwa and the customer are subject to Dutch law.
9.2 Disputes are preferably resolved by mutual agreement. If this is not possible, disputes can be submitted to the competent court in the Netherlands.

Contact details:
Boo&Wiwa
boowiwa.dogbrand@gmail.com
Boo&Wiwa is registered with the Chamber of Commerce under number 93451887 and carries VAT identification number NL866366635B01.

These terms were last updated on October 7, 2024.